Frequently Asked QuestionsWhere is the library located?
How do I get a membership card?
What if I lost my membership card?
What if I move, change my phone number, or email address?
How long is my membership card valid?
Why can’t I log into my account?
What if I lose or damage an item?
How can I put an item on hold?
What if the library doesn’t have what I want?
How do I pay my fines?
Why can’t I renew my items?
Where is the library located?
355 Schoenbeck Road
Wheeling, IL 60090
Prospect Heights Branch
99 E. Palatine Rd., Suite A
Prospect Heights, IL 60070
Become a member.
Replacement card fee: $1
Changes to your phone number or email address can be updated over the phone, 847-279-2232, or in person at the Members Services desk.
An expired card will prevent you from accessing your account online. Please contact call 847-279-2232 for assistance with your account.
Outstanding Fines and Fees Fines in excess of $10 or fines that have accrued for 21 days or longer will affect your access to library services, including accessing your account, library computers, electronic resources, and self-checkout stations
- Hot Picks: DVDS, Blu-rays
Hot Picks: books, audio-visual materials, CDs
Regular DVDs, Blu-rays
Adult new fiction, Playaway Views, eReaders, eBooks (online only)
Children’s and young adult print materials
Regular adult print material, CDS, magazines, Cliff’s notes, vertical files, comic books
- Book club books, vacation loans (new books not eligible), organizational checkouts
e-Pay. A minimum $1 fee is charged by e-Pay for using this service; the library does not collect the service fee.
Hot Pick items are not renewable.
Items have been requested by another member.
Items may only be renewed up to a four times.
Items that have been borrowed from another library must be renewed via phone or in person. Please contact Indian Trails Library to renew these items, 847-279-2232.
Expired Membership Card
Indian Trails Library cards expire every three years. Please contact the library to renew your card, 847-279-2232.