Waiving of Fines for Overdue Items
Effective March 1, 2013
The Indian Trails Library District will no longer waive fines for overdue items. Members are advised to renew or return items by the due date listed on the check-out receipt.
To ensure all members have equal access to library materials, the library has a borrowing policy that addresses overdue fines. When signing up for a library card, all members agree to return or renew materials on time or pay any late fines that accumulate. Accounts with excessive fines may be blocked and members will be required to resolve any overdue fines before borrowing privileges are reinstated.
The library sends notification emails for items coming due as well as overdue notifications.
Spam filters, computer programs or utilities designed to eliminate "junk" email, occasionally block email library notices that are sent out by Indian Trails Library District. If you have signed up to receive email library notices and are using a spam filter, you may not receive these notices. To ensure that the notices from the library are not blocked, add indiantrailslibrary.org to your filter or contact your email provider's technical support. The library is not responsible if email notifications are not received and will not waive fines if you do not receive your email notices.
Fines may be paid
in person at the Member Services Desk on the first floor (cash or check),
online through your library account with e-Pay (credit or debit cards),
at self checkout stations. coming soon!
The library will be happy to work out a payment plan with members who are unable to pay overdue fines. Please contact Rosa Lloyd, Head of Circulation Services, at 847-279-2208, or firstname.lastname@example.org to make an appointment to discuss payment arrangements.
Appeal of Fines
Members who desire consideration for an appeal of fines due to extenuating circumstances may file an appeal. Please complete the Library Fine Appeal Form, which is also available at any Member Services Desk. You may be asked to provide documentation in order to expedite the appeal process.
By phone during library hours: 847-279-2232
By 24-hour automated phone: 847-465-1836
In person at any service desk
Online at “My Account”
In certain situations, you may be unable to renew items because
another member has requested the material,
you have exceeded your renewal limits,
your library card has expired,
items previously returned are incomplete or damaged.
NOTE: When an item is successfully renewed AFTER its due date, a fine will still be assessed to your account up to the date you renewed.